Effective date: 8 June 2026
The Short Version
When you browse our website no personal information is collected. When you create an account or place an order, we collect only what is necessary to fulfill that order. We use no tracking, no advertising, and no third-party analytics. Your information is never sold or shared.
1. Who We Are
This website is operated by Green Grace Farmstall, a registered company based in South Africa. We are the data controller for all personal information collected through this website.
2. What We Collect and Why
We only collect personal information that is necessary to provide the service you request.
When you create an account:
- Username, email address, and password — to create and secure your account
- Phone number — so we can contact you about your orders
When you place an order:
- Name and billing address — required to process your order
- Delivery address (if applicable) — to arrange delivery
- Order contents, quantities, and total — to fulfill your order and generate a receipt
- Delivery or collection preference
3. How We Use Your Information
We use your personal information solely to operate the Green Grace Farmstall website and fulfill your orders:
- Processing and fulfilling your orders
- Contacting you about your order status
- Allowing you to view your order history and manage your account
- Sending you receipts
We do not use your information for marketing purposes, and we do not send unsolicited communications.
4. Cookies
Our website uses cookies — small text files stored on your device by your browser. We use only the cookies that are strictly necessary to operate the website:
- Session cookies — keep you logged in while you browse
- Cart cookies — remember the contents of your cart between pages
- Security cookies — protect form submissions from automated abuse
We do not use advertising cookies, tracking cookies, or any analytics service. No cookie data is shared with third parties.
You can disable cookies in your browser settings, but doing so will prevent you from logging in or placing orders.
5. How Your Data Is Stored
Your account and order information is stored on our WooCommerce-powered website, hosted by our chosen web hosting provider. We take reasonable technical precautions to protect your data, including encrypted HTTPS connections for all information submitted through the website. Our hosting provider stores data on our behalf under appropriate terms and has no independent right to use it.
6. Sharing Your Information
We do not sell, rent, or share your personal information with any third party, except as required to operate our business (for example, our web hosting provider) or where required by law.
7. Your Rights
Under the Protection of Personal Information Act, 2013 (POPIA), you have the right to:
- Know what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated personal information
- Object to the processing of your personal information
To exercise any of these rights, please contact us at the address below. You may also request account deletion by logging into your account and visiting your account settings.
8. Changes to This Policy
If we make meaningful changes to how we handle your personal information, we will update this policy and revise the effective date shown above. We encourage you to review this policy from time to time.
9. Contact Us
For any questions about this privacy policy, or to exercise your rights regarding your personal information:
Green Grace Farmstall
Email:
South Africa
© 2026 Green Grace Farmstall. All rights reserved.